What if I received the wrong item, a damaged item, am missing an item, or the whole order is missing?

If you are missing an item from your order, please check your packing slip again to ensure that it is not listed as a backorder. If you see no reason why the item should be missing, please contact customer service immediately. If you believe you received an incorrect item, please contact customer service immediately. If you receive a damaged item, and you did not order a Bargain Item, please contact customer service immediately. We will work to correct missing, damaged, or wrong items as quickly as possible. If tracking shows your order was delivered, but you do not have it and no other members of your household retrieved it, please contact customer service immediately. Please report incorrect, damaged, or missing items/orders as soon as possible. There is a 90-day window from the day the order ships to report incorrect, damaged, or missing items/orders.