Can I cancel an order placed at a convention?

Your best option for cancelling an order placed at a convention is to return to our booth and cancel the order at the registers onsite for an immediate refund. If that is not an option, please contact customer service to see if a cancellation is possible. Your refund options, if customer service is able to cancel the order, are to mail you a check, put credit on Rainbow account, or refund a credit card if you give us the card details.